Jacquie tells us how she used process mapping to understand patient journeys through hospital. This recording is part of the Global Health Challenges webinar 'Strengthening patient experience and outcomes through pathways of care' 25/11/21

Jacquie is a Health Systems and Implementation science researcher based at the KMERI-Wellcome Trust Research Programme, Nairobi. She is also an Honorary Visiting Research Fellow in Health Systems with the Nuffield Department of Medicine. Her background is in clinical medicine (Paediatrics), and she holds an MSc in Epidemiology from the London School of Hygiene and Tropical Medicine, as well as a PhD from the University of Amsterdam. Her doctoral project involved trying to understand the complex epidemiology of tuberculosis in children and optimising implementation of guidelines and diagnostic tests to improve case detection.

Jacquie is closely involved in the AFRHiCARE project (Africa’s First Referral Hospitals: Innovation and Care), as a senior investigator for Kenya on behalf of KEMRI-Wellcome Trust Research Programme. Here she works alongside colleagues from Uganda, South Africa and the United Kingdom to understand the role of county/District hospitals in Kenya, Uganda and South Africa. In her previous capacity as a Post-Doctoral Research Medical Specialist still at  KEMRI-Wellcome Trust, Jacquie’s positions have included Principal Investigator for the COVID-19 Modelling in LMICs study (2021-2023), and Co-Investigator for the “POETIC” Global Study on the implementation of essential emergency and critical care services in Kenya and Tanzania during the COVID-19 pandemic (2020-2022).

Jacquie has 13 years of experience in health systems research and has collaborated with the Kenyan Ministry of Health and government hospitals in various quality improvement projects, clinical trials, observational studies and systematic reviews, all of which have contributed to building evidenced-based care and policies for sick children and adults in Kenya. She is a member of the scientific committee of the Kenya Paediatrics Association and has been active in reviewing and developing guidelines as well as organising scientific meetings. She serves on the Kenya Paediatric TB Technical Working Group, is a member of the International Union of Lung Health and the Child and Adolescent TB subgroup of the Global TB programme, providing technical expertise in policy development and advocacy for improved care for children with tuberculosis locally and worldwide.

Jacquie also has vast experience in medical education. She has lectured in Paediatrics and Child Health at the University of Nairobi; and has been a guest lecturer in Tropical Medicine course with the LSHTM and MSc International Health Course at Oxford University. She is also a trainer of trainers for the Child and Adolescent TB and has developed curriculums and facilitated several courses in Kenya and the wider region. She is passionate about mentorship, capacity building and use of evidence to improve quality of care in hospitals.